Position: IT Infrastructure Analyst Report to: Senior IT Infrastructure Analyst (based in Shanghai)
Job Responsibilities: Provide daily support of the office user PC, Printer and Infrastructure servers. Provide 24 hours support of OS level of manufacturing server and PCs Provide daily support of PBX Provide daily support of WAN/LAN Record all the tickets in ITSM on time Update the asset record like switch, servers, software license, etc Work with the country/regional team for any infrastructure projects Follow the global standard and procedure Have a general understanding of manufacturing applications Requirements: Work experience with Service Desk is required Good communication skill College above, Computer Science or related major are preferred Good Written and Spoken English is preferred