@
xiebruce Unfortunately, due to the nature of the abuse, it will not be possible to unsuspend or refund the service in question.
The decision is binding and final according to paragraph 7, “Acceptable Use Policy (AUP)” of our Universal TOS at
https://www.spaceship.com/legal/universal-terms-of-service-agreement/#n-7-acceptable-use-policy-aup where it is stated that we have the sole right to decide what constitutes a violation and define the severity of corrective actions (a warning, suspension or immediate termination with no refund).
Thank you for understanding.