聊天实录：
Hello,
I'm sending this back to Zach to follow up on. We'll update you as soon as we have more information.
Posted on 03/02/14 at 06:57
Gravatar Tony
Hello Zach, my paypal address is xxx@xxx.com. Can you check whether this address had the transaction with yours? Please see below screens which can show the bank and paypal transaction details. Both of them claimed that the transaction was processed without issue.
Here some transaction screenshot, this is only the 1st test payment to check whether my card is supported, I'll send more money to purchase VPS once 1st succeds. Please tell me whether I should give up and refund my money:
Posted on 03/02/14 at 06:03
Gravatar Matter
Hi,
My name is Zach, and I'm the Director of Support here at DigitalOcean. I'm sorry for the delay on this.
I checked into our PayPal account and I can't locate that transaction. I'm also unable to find any transactions associated with your email address: xxx@xxx.com.
At this time I can only recommend that you try to add another payment. Here's how you can do that:
- Navigate to your payment methods page:
https://cloud.digitalocean.com/user_payment_profiles - Select the amount that you would like to add to your account ($5-100)
- Select the "Pay Now" button. This will prompt you to sign into PayPal and confirm the amount
If you have any further questions at all, please let us know.
Thanks,
Zach
Posted on 03/01/14 at 19:52
Gravatar Zach Bouzan Kaloustian
Hello ~
Apologies for our delay, we are looking into this & thank you for the information.
- Maurice
Posted on 03/01/14 at 15:00
Gravatar Maurice
Show some progress? I saw such a weak customer service.
Posted on 03/01/14 at 08:27
Gravatar Matter
Add funds from UnionPay card (Unique Transaction ID # xxxxxxxx)
I'm not sure, This one is the transaction number? Here cannot attach the screenshot, or I can show your the full page in Paypal.
Posted on 03/01/14 at 02:26
Gravatar Matter
Greetings, could you please reply back and include the transaction number or ID of the PayPal payment?
Brad Goetsch
DigitalOcean Support Team | e: brad@digitalocean.com | t: @
bradgoetschPosted on 02/28/14 at 21:54
Gravatar Brad
Hello, any suggestion? After 4 hours, I still could not be able to create droplet!
Posted on 02/28/14 at 17:42
Gravatar Matter
I have no idea about what happened? Below is the transaction details, can you have a check?
Date Type Status Details Amount
2014-Feb-28 Add funds from UnionPay card CompletedThe fund transfer from your funding source to your PayPal account is completed.The fund transfer from your funding source to your PayPal account is completed. Details $5.00 USD
Business Name:
Digital Ocean, Inc. (The recipient of this payment is Verified)
Email:
support@digitalocean.com
Total amount:
-$5.00 USD
Fee amount:
$0.00 USD
Net amount:
-$5.00 USD
Item amount:
$5.00 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
1
Item Title:
n/a
Make a One-Time Payment: Pay5
Date:
2014-Feb-28
Time:
21:12:05 GMT+08:00
Status:
Completed
Shipping Address:
No Address Provided
Business Contact Information
Customer Service URL:
http://www.digitalocean.com Customer Service Email:
support@digitalocean.com
Customer Service Phone:
646-397-8051
Funding Type:
UnionPay Debit Card
Funding Source:
$5.00 USD - 中国农业银行 x-4915
Description:
Digital Ocean, Inc.
Posted on 02/28/14 at 15:06
Gravatar Matter
Hello,
I am not showing any paypal payments on this account. Did you make your payment via the link in the billing section of the control panel?
Thanks
Ryan
Posted on 02/28/14 at 13:46
Gravatar Ryan Quinn
I tried to create a droplets. But the system asked me to give the payment method, that is fine. I chose Paypal and paid $5 to DO. I logged into the system again, it still prompted to give the payment method. What happened? I checked my Paypal and the $5 is paid properly.
Posted on 02/28/14 at 13:27
Gravatar Matter