Me:problem with orders Ashwini:Hello, my name is Ashwini. I'm here to help you today. Me:wait little time Ashwini:Sure. You are now reconnected with Ashwini. Ashwini:I'm sorry we were disconnected. I can pick up where we left off. Me: i have two order placed at December 20,2014.you can find out.today,i have notice that the address was wrong,so i just simply change the address and shipping speed.but than i found that Delivery estimate change to :We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date. Ashwini:May I have the order number please? Me:before i change address and shipping speed,the Expected delivery is :Thursdat,February 5,2015 - Wednesday,February 25.2015 by 8pm ORDER # =============== ORDER # =============== Ashwini:Thanks for the order numbers. A member of our Generalists team will be the perfect person to help you with this. Please wait, let me connect your chat to our Generalists Team. A Customer Service Associate will be with you in a moment. You are now connected to Alistair from Amazon.com Me:i just want to know,will be those items ship on Thursday,February 5,2015 - Wednesday,February 25.2015 by 8pm. i have wait so long. i will cry.. Alistair:Thank you for contacting Amazon Wuzhi. You are chatting to Alistair. I will be assisting you today. I will just need a minute to catch up on the chats. Would that be okay? Me:OK Alistair:Thank you I see that both those orders are pending verification. I will have a look and see why. Me:before i change address and shipping speed,the Expected delivery is :Thursdat,February 5,2015 - Wednesday,February 25.2015 by 8pm. when i change the address and shipping speed,that Delivery estimate change to :We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date. Alistair:Yes the shipping is determined by the address. if there is a big address change then the shipping date will change. Me:i have wait so long for those items,i will cry if i need to wait this long again. So.i just want to know, when will those two order ship. Alistair:I understand. I am so sorry that you have to wait so long for these orders. I will just need a few minutes to gather all the information I can then I will let you know what I can find. Would that be okay? Me:OK,i will wait Alistair:I see that both orders has been marked for a manual review. this means that they have been put in the queue for the delivery date estimate. They will email you very soon. It can take 24 hours to get the email. I can assure you that they will get back to very soon. The date is not available to me at this time. But very soon you will know the delivery date. I would expect it in the next 6 hours. The email I mean. Please do not worry, we will get your order to you as soon as possible. I will setup a followup for these orders and upgrade your shipping free of charge once a date has been issued. That way we can get you your delivery as soon as we can. Would this be acceptable? Me:let me think Alistair:Sure, the dates have not been estimated yet, but they will be. Is there anything else that I could assist you with? Me:is there anyway change our Conversation to email we can communicate with email latter Alistair:There is an option to receive this chat once you end the chat. Just make sure you click the end chat button. We will not be able to communicate via email. The system does allow replys. But once I have followed up on the orders and upgraded the shipping I will email you with my actions. Would this be acceptable to you? Are we still connected? Me:still here Alistair:So would you be happy with me following up with this order to make sure that they get shipped? Me:i notice that my orders is free right now ? OK Alistair:Yes that is because a shipping carrier has not been issued yet. And you are a Prime member, so you will get free two day shipping already. I can see if the One day shipping is available. Once the dates have been estimated. Would that be acceptable? Me:OK Alistair:Thank you. Is there anything else that I could assist you with? Me:no
而且“And you are a Prime member, so you will get free two day shipping already. I can see if the One day shipping is available.” 说Prime是2天发货，给你的订单加快速度一天发货