Hello,
Thank you for contacting us at Amazon Cloud Drive Services.
I understand from your email that you are not able to see your purchase of "Amazon Cloud Drive - Unlimited Online Storage (1 Year Plan)" applied to your existing Cloud Drive Trial.
We are currently experiencing a temporary downtime with our Cloud Drive Fulfillment Services because of which the plan hasn't applied to your account. However, I have escalated this issue to our Cloud Drive technical team and they would apply manually apply the Cloud Drive Plan to your existing free trial. I will follow up with you and let you know the status of your order in the next 48 hours.
For your reference,Case ID: XXXXXXXX
Errors like these are corrected soon after they are reported. Thank you for you patience while we work to resolve this issue.
Please let us know if we can be of any further assistance!
We are available 24 hours a day, seven days a week on Phone/Chat/Email via the link below:
https://www.amazon.com/gp/help/customer/contact-us If you prefer, you can also use our "Call Me" feature to schedule a callback from us. Simply follow the link below and enter your contact no. to schedule a callback from us:
http://www.amazon.com/clicktocall We look forward to assist you again!
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Best regards,
Kalyan V