Hello,
Please note that all our services are self-managed. While we invest heavily into making sure all our equipment and networks are kept in the best possible shape, we do not manage or offer support for customer's applications. In other words, we do not assist with installing and configuring applications, troubleshooting, recovering from backups, etc. - these are the sole responsibility of the Customer. I can confirm that currently we are not experiencing any service interruptions; all our equipment and network are functioning normally.
Having said that, here is a way to investigate this issue:
1. Download a full snapshot of your suspended VPS by using KiwiVM. We recommend using a linux machine to download and open the snapshot. Snapshot can be downloaded with wget (download button is actually a link that you can copy+paste into console).
2. Unpack the snapshot into a local directory (tar -zxf <SNAPSHOT_FILENAME>)
3. Navigate to /var/log folder
4. Open shadowsocks.log with a text viewer.
In shadowsocks.log you will see all connections going through shadowsocks.
From this log you will see that your home IP address is most likely the source of abuse through Shadowsocks.
Most common causes of the problem:
1) Virus or trojan on your home PC
2) A modified (infected) shadowsocks client is being used
3) Someone on your network has access to your PC or wifi router and is able to send spam
Solutions:
1) Scan your PC for viruses
2) Download a shadowsocks distribution from a reliable source, for example, from KiwiVM's Shadowsocks page
3) Make sure you do not allow anyone else on your home network to connect/hack into your PC
Hope this helps.
Daniel Clay
Bandwagon Host / IT7 Networks
*** Tip of the day *** Diagnose network-related issues at
http://ping.pe/----------------------------------------------
Ticket ID: #119573
Subject: VPS suspended due to spam
Status: Answered
Ticket URL:
https://bandwagonhost.com/viewticket.php?tid=119573&c=xSOO7qws