我的 Macbook pro2016 无缘无故死机，而且随机出现的，看日志是 nvme 硬盘有问题，想问下各位 V 友大佬，这种情况只能去售后换硬件了吗，有没有可能是软件的问题？

Anonymous UUID: EB59A513-FDC4-FD5F-27F4-51756A94EEDB

Wed Aug 7 15:46:40 2019

*** Panic Report *** panic(cpu 6 caller 0xffffff7f92d25c0c): nvme: "Fatal error occurred. CSTS=0x1 US[1]=0x0 US[0]=0xb5 VID/DID=0xa804144d . FW Revision=CXS6AA0Q\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-387.260.15/IONVMeController.cpp:5334 Backtrace (CPU 6), Frame : Return Address 0xffffff92033b3a10 : 0xffffff800f1aea2d 0xffffff92033b3a60 : 0xffffff800f2e9e95 0xffffff92033b3aa0 : 0xffffff800f2db70a 0xffffff92033b3b10 : 0xffffff800f15bb40 0xffffff92033b3b30 : 0xffffff800f1ae447 0xffffff92033b3c50 : 0xffffff800f1ae293 0xffffff92033b3cc0 : 0xffffff7f92d25c0c 0xffffff92033b3e20 : 0xffffff800f85e877 0xffffff92033b3e90 : 0xffffff800f85e799 0xffffff92033b3ec0 : 0xffffff800f1ed9b5 0xffffff92033b3f40 : 0xffffff800f1ed555 0xffffff92033b3fa0 : 0xffffff800f15b0ce Kernel Extensions in backtrace: com.apple.iokit.IONVMeFamily(2.1)[FAFF8EA6-B8EF-314D-886A-DEAB39FF3EA9]@0xffffff7f92d18000->0xffffff7f92d57fff dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A367CF6B-B3EA-36FE-86E6-03B771CA8A69]@0xffffff7f8ff88000 dependency: com.apple.iokit.IOPCIFamily(2.9)[CC6A465F-5A24-304D-B9DF-8C27819CC214]@0xffffff7f8fa95000 dependency: com.apple.driver.AppleEFINVRAM(2.1)[C3C74D36-E06B-3753-A373-5BC9D486DD9C]@0xffffff7f9015e000 dependency: com.apple.iokit.IOStorageFamily(2.1)[D43332F2-2D40-3DF1-8F77-D633BCDAE660]@0xffffff7f8fd7e000 dependency: com.apple.iokit.IOReportFamily(47)[5772C11C-ED28-322A-910F-874583B23101]@0xffffff7f90942000

BSD process name corresponding to current thread: kernel_task

Mac OS version: 18F132

Kernel version: Darwin Kernel Version 18.6.0: Thu Apr 25 23:16:27 PDT 2019; root:xnu-4903.261.4~2/RELEASE_X86_64 Kernel UUID: 7C8BB636-E593-3CE4-8528-9BD24A688851 Kernel slide: 0x000000000ee00000 Kernel text base: 0xffffff800f000000 __HIB text base: 0xffffff800ef00000 System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 21700297821117 last loaded kext at 848493229990: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7f93fc7000, size 32768) loaded kexts: com.netease.nemu.kext.NemuDrv 15.2.97 com.apple.filesystems.msdosfs 1.10 com.apple.filesystems.smbfs 3.3.2 com.apple.driver.AppleMikeyHIDDriver 131 com.apple.driver.AudioAUUC 1.70 com.apple.fileutil 20.036.15 com.apple.filesystems.autofs 3.0 com.apple.iokit.IOBluetoothSerialManager 6.0.12f1 com.apple.driver.AGPM 110.25.10 com.apple.driver.ApplePlatformEnabler 2.7.0d0 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.AppleUpstreamUserClient 3.6.5 com.apple.driver.AppleHDAHardwareConfigDriver 282.54 com.apple.kext.AMDFramebuffer 2.0.9 com.apple.driver.AppleHDA 282.54 com.apple.kext.AMDRadeonX4000 2.0.9 com.apple.driver.AppleGraphicsDevicePolicy 3.40.16 com.apple.AGDCPluginDisplayMetrics 3.40.16 com.apple.driver.AppleHIDALSService 1 com.apple.driver.AppleHV 1 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.driver.pmtelemetry 1 com.apple.driver.AppleIntelSKLGraphics 12.0.9 com.apple.driver.AppleMuxControl 3.40.16 com.apple.driver.AppleOSXWatchdog 1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleIntelPCHPMC 2.0.1 com.apple.driver.AGDCBacklightControl 3.40.16 com.apple.driver.AppleBacklight 170.12.11 com.apple.kext.AMD9500Controller 2.0.9 com.apple.driver.AppleGFXHDA 100.1.414 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.driver.SMCMotionSensor 3.0.4d1 com.apple.driver.eficheck 1 com.apple.driver.AppleEmbeddedOSSupportHost 1 com.apple.driver.AppleIntelSKLGraphicsFramebuffer 12.0.9 com.apple.driver.AppleFIVRDriver 4.1.0 com.apple.driver.AppleMCCSControl 1.5.9 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleThunderboltIP 3.1.2 com.apple.driver.AppleFileSystemDriver 3.0.1 com.apple.driver.AppleVirtIO 2.1.3 com.apple.filesystems.hfs.kext 407.200.4 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.BootCache 40 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.AppleSystemPolicy 1.0 com.apple.driver.AppleTopCaseHIDEventDriver 138.3 com.apple.filesystems.apfs 945.260.7 com.apple.driver.AirPort.BrcmNIC 1400.1.1 com.apple.private.KextAudit 1.0 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleACPIButtons 6.1 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 6.1 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 201 com.apple.security.TMSafetyNet 8 com.apple.driver.usb.cdc.acm 5.0.0 com.apple.driver.usb.serial 6.0.0 com.apple.kext.triggers 1.0 com.apple.driver.DspFuncLib 282.54 com.apple.kext.OSvKernDSPLib 528 com.apple.kext.AMDRadeonX4100HWLibs 1.0 com.apple.kext.AMDRadeonX4000HWServices 2.0.9 com.apple.iokit.IOAVBFamily 740.1 com.apple.plugin.IOgPTPPlugin 740.2 com.apple.iokit.IOEthernetAVBController 1.1.0 com.apple.driver.AppleSSE 1.0 com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.12f1 com.apple.iokit.IOBluetoothHostControllerTransport 6.0.12f1 com.apple.driver.AppleGraphicsControl 3.40.16 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.driver.AppleHDAController 282.54 com.apple.iokit.IOHDAFamily 282.54 com.apple.iokit.IONDRVSupport 530.51 com.apple.AppleGPUWrangler 3.40.16 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.driver.AppleIntelLpssUARTv1 3.0.60 com.apple.driver.AppleIntelLpssUARTCommon 3.0.60 com.apple.driver.AppleOnboardSerial 1.0 com.apple.iokit.IOSkywalkFamily 1 com.apple.iokit.IOAcceleratorFamily2 404.9 com.apple.iokit.IOSurface 255.5.4 com.apple.driver.AppleSMBusController 1.0.18d1 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 6.0.0d8 com.apple.kext.AMDSupport 2.0.9 com.apple.AppleGraphicsDeviceControl 3.40.16 com.apple.iokit.IOGraphicsFamily 530.66 com.apple.driver.AppleSMBusPCI 1.0.14d1 com.apple.driver.AppleThunderboltEDMSink 4.2.0 com.apple.driver.AppleThunderboltDPOutAdapter 5.6.4 com.apple.driver.usb.cdc.ecm 5.0.0 com.apple.driver.usb.cdc.ncm 5.0.0 com.apple.driver.AppleUSBAudio 315.6 com.apple.driver.usb.IOUSBHostHIDDevice 1.2 com.apple.iokit.IOAudioFamily 206.5 com.apple.vecLib.kext 1.2.0 com.apple.driver.usb.AppleUSBiBridge 1.0 com.apple.driver.usb.cdc 5.0.0 com.apple.driver.usb.networking 5.0.0 com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2 com.apple.driver.AppleUSBHostMergeProperties 1.2 com.apple.iokit.IOSerialFamily 11 com.apple.filesystems.hfs.encodings.kext 1 com.apple.driver.AppleActuatorDriver 2450.1 com.apple.driver.AppleHIDKeyboard 208 com.apple.driver.AppleHSBluetoothDriver 138.3 com.apple.driver.IOBluetoothHIDDriver 6.0.12f1 com.apple.iokit.IOBluetoothFamily 6.0.12f1 com.apple.driver.AppleMultitouchDriver 2450.1 com.apple.driver.AppleInputDeviceSupport 2440.2 com.apple.driver.AppleHSSPIHIDDriver 55.1 com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4 com.apple.driver.AppleThunderboltDPInAdapter 5.6.4 com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.4 com.apple.driver.AppleXsanScheme 3 com.apple.driver.AppleHSSPISupport 55.1 com.apple.iokit.IO80211Family 1200.12.2 com.apple.driver.mDNSOffloadUserClient 1.0.1b8 com.apple.driver.corecapture 1.0.4 com.apple.driver.AppleIntelLpssSpiController 3.0.60 com.apple.iokit.IONVMeFamily 2.1.0 com.apple.driver.AppleThunderboltNHI 4.7.6 com.apple.driver.AppleHPM 3.4.1 com.apple.iokit.IOThunderboltFamily 6.8.4 com.apple.driver.AppleIntelLpssI2CController 3.0.60 com.apple.driver.AppleIntelLpssDmac 3.0.60 com.apple.driver.AppleIntelLpssGspi 3.0.60 com.apple.driver.AppleIntelLpssI2C 3.0.60 com.apple.driver.usb.AppleUSBXHCIPCI 1.2 com.apple.driver.usb.AppleUSBXHCI 1.2 com.apple.driver.usb.AppleUSBHostPacketFilter 1.0 com.apple.iokit.IOUSBFamily 900.4.2 com.apple.driver.AppleEFINVRAM 2.1 com.apple.driver.AppleEFIRuntime 2.1 com.apple.iokit.IOSMBusFamily 1.1 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.security.quarantine 3 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.DiskImages 493.0.0 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleEffaceableStorage 1.0 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleUSBTDM 456.260.3 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.iokit.IOUSBMassStorageDriver 145.200.2 com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3 com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3 com.apple.iokit.IOStorageFamily 2.1 com.apple.kext.CoreTrust 1 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.KernelRelayHost 1 com.apple.iokit.IOUSBHostFamily 1.2 com.apple.driver.usb.AppleUSBCommon 1.0 com.apple.driver.AppleBusPowerController 1.0 com.apple.driver.AppleSEPManager 1.0.1 com.apple.driver.IOSlaveProcessor 1 com.apple.iokit.IOReportFamily 47 com.apple.iokit.IOTimeSyncFamily 740.2 com.apple.iokit.IONetworkingFamily 3.4 com.apple.driver.AppleACPIPlatform 6.1 com.apple.driver.AppleSMC 3.1.9 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.pthread 1 com.apple.kec.Libm 1 com.apple.kec.corecrypto 1.0

EOF Model: MacBookPro13,3, BootROM 256.0.0.0.0, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.38f7 Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, spdisplays_builtin Graphics: kHW_AMDRadeonPro455Item, AMD Radeon Pro 455, spdisplays_pcie_device, 2 GB Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320 Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8) Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB 3.0 Bus USB Device: iBridge Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1 Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1