DigitalOcean VPS的SSD坏了…他们补偿了$50

[breeswish]

DO性价比很高，现在觉得他们家服务也很不错。

不过比较奇怪一点就是他们有自动备份服务却不默认打开……

[master]

记得自动备份服务是要额外付费的？

[rhwood]

自动备份确实是付费的，之前在WHT上看到过有人反映相同的问题——没有lz那么好说话，因为丢了数据肯定要吐槽一番，目测lz自己有备份，他们不是用的SANS存储，而是物理机器上的SSD，说实话肯定不是真正的“云”

[chemhack]

我也想让它坏掉换50刀=。=！

[master]

SSD应该是物理机，不过备份和快照应该都是NAS，这种东西放NAS上其实应该能更省成本。

[breeswish]

@rhwood 嗯有daily remote backup。他们确实不够云不过有一些云的特点了，比如hourly计时的费用，在国内好处真是谁用谁知道啊！;D

[breeswish]

@master 没注意，不过他们客服说他们正在着手建立一个监控和自动备份系统(自动备份？)，以避免下次悲剧再次发生

[twd2]

Thank you for your detailed ticket. I am deeply regretful about this news.

Unfortunately, our Engineers have reported the hypervisor your droplet was located had encountered unrecoverable RAID Failure. Due to this issue, your droplet and all data contained in it was lost. We have issued a $50.00 SLA Credit to your account with regard to this failure.

We are unable to recover the system so if you have any backups or snapshots of that server please create a new virtual server from them.

If you have backups of the server, do not destroy the server from your control panel yet as that will also remove the backups associated with it.

We are taking this issue very seriously and are in the process of implementing a solution that will eliminate this issue from re-occurring. One of the options includes backing up all VMs on a regular basis.

Additionally, DigitalOcean will be building out an analytics and monitoring feature in the coming months to provide you with utilization and failure alerts.

Again, we're very sorry and please let us know if there is anything we can do on our end to help your situation.

Thanks,
Etel

[yanyanlong]

好伤心，没有坏

[raptor]

我也好伤心，没有坏……

[HiVPS]

大公司就是有钱。

[TheMan]

怎么发帖。。只能回复问这个问题了

[webflier]

幸好我已经逃离digitalocean...

[icoder]

都说他家的不错，没有验证，下个月准备换过去试试

[wontoncc]

最近发现 digitalocean 速度其实不错。

[DH]

数据呢？还活着么

[breeswish]

@DH 数据无法恢复，不过咱自己有2天前的备份 :)

[breeswish]

@wontoncc 是的 美国新节点连上海速度飞快

[DH]

@breeswish 那挺不爽的，损失数据的心理创伤，是不能用金钱衡量的。
我看linode也说以后会还ssd，但是必须上企业级的，为了数据安全。

[twd2]

@wontoncc 连北京速度飞快

[orvice]

因为有西海案机房了