一个 iOS 应用审核说图标空白的问题

[wpo]

不知道为什么，一个全新上架的 app ，回复拒绝说提供的图标是 blank （空白），给了附上了一个 600*600 的一张全黑图片（迷惑行为）。

第一次拒绝消息：

Your app or its metadata does not appear to include final content. Specifically, the app icon displayed on the App Store is blank.

Next Steps

To resolve this issue, please ensure all your app icons are finalized and similar enough to each other to avoid creating confusion. When users search for your app on their devices, they should be able to recognize it from the icon on the App Store.

Resources

Since the large app icon will be displayed for your app on the App Store, we recommend you provide an attractive, original icon that meets the following requirements for both iPhone and iPad apps. App Store Connect Help includes information on adding an App Store icon. Review the iOS Human Interface Guidelines for additional details about app icon image sizes and resolutions.

For resources on creating eye-catching icons, you may want to review the App Store Product Page information available on the Apple Developer website.

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我录了像演示了下从他们 connect 的 web 上看到的是有图片的，也从 TestFlight 开始演示了下载了同一个二进制产物安装到桌面到打开的过程。

苹果再一次回复：

Hello,

Thank you for your response.

However, we continue to find that the previously communicated issue still persist.

Specifically, the app icon displayed on the App Store is still blank.

Next Steps

To resolve this issue, please ensure all your app icons are finalized and similar enough to each other to avoid creating confusion. When users search for your app on their devices, they should be able to recognize it from the icon on the App Store.

Resources

Since the large app icon will be displayed for your app on the App Store, we recommend you provide an attractive, original icon that meets the following requirements for both iPhone and iPad apps. App Store Connect Help includes information on adding an App Store icon. Review the iOS Human Interface Guidelines for additional details about app icon image sizes and resolutions.

For resources on creating eye-catching icons, you may want to review the App Store Product Page information available on the Apple Developer website.

Best regards,

App Store Review

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搞不懂要接下来要怎么操作了。

[onevcat]

检查一下 AppIcon.appiconset 里 1024x1024 的 App Store icon 有没有设置？

[RobertLyu]

我不是开发者，但是很有可能是 iPad 上的图标是空白的。

我记得 iPhone app 会有大概率有这种问题。比如当时上学时候用的哆点、转转这种没搞过 iPad app 的程序。

加上 App Store 审查不少都在用 iPad 做，所以建议看看是不是 iPad 的素材少了些。

[sfz97308]

最好把所有尺寸的 icon 都配上。楼上说的情况很有可能，审核很多时候都用 iPad 来做。

[wpo]

@onevcat 设置了，现在几个项目都是用 Flutter 做的，icon 是插件打进去的，原生的 Assets.xcassets 相当干净，connect 也在 web 里看到了图片，都是套娃的项目，没搞懂为啥这次给我拒绝了。

[wpo]

@RobertLyu 知道他们用 iPad 测试，我用 iPad 从 TestFlight 拉回来的是有图标的。

[wpo]

@sfz97308 全配了...也没有 warning

[Building]

重新提交审核，看运气，有的换个人就过了，我遇到好几次因为测试员自己设备的或者操作有问题而拒绝的情况，最无语的还是一次截图有一段文案不让用，第一次回复了一堆官方条例，没有指出问题在哪里，第二次还是回复了一堆官方条例，还附带了截图，但还是没有指出问题在哪里，第三次说人话了，但仍然没有指出问题在哪里，第四次估计他们也忍不了了，直接给我圈出来了，我……&%¥...%&%#%¥%#......早说不就完了吗，白让我改了三次图

[kera0a]

申诉（不是直接回复）
说明情况，然后说有问题请尽量电话与你沟通。

我好几次莫名其妙被拒，都是申诉解决的

[devcat9]

直接投诉，外包越来越不负责任了。

[ryh]

也有可能 iTunes connect 服务器的问题，最近更新时看见几个黑色背景的 app 在 app store 更新列表里显示全黑 没有图案
也是黑底白图的图标

[ryh]

想说之前已经更新了（更新了列表里也显示正常图标）没有证据，结果一刷新又来一个

[wpo]

感谢楼上老哥回复，去申诉了。

[wpo]

@ryh 绝了绝了😄

[shallway]

@wpo 哥们申述有结果了么。。。最近我们也遇到同样的问题

[shallway]

重新提交又过了，感觉我们是遇到同一个傻 X 审核员了