[北京] 诚聘 Bilingual (Eng/Chi) Network Operations Center (NOC) technician

[amarantoasia]

Bilingual (English/Chinese) Network Operations Center (NOC) technician.
双语（英文/中文）网络运营中心技术员


Duties and Responsibilities include the following. Duties may change from time to time and other duties may be assigned.
岗位职责（职责或会改变，或會被分配至其他职务。）
• Candidates will work daily with customers providing phone and email support.
接听及处理故障报告的电话、电邮，管理故障处理跟踪系统的时间报告，协调相关人员完成故障的处理
•
The engineer responsibilities include first level help desk and operational support for managed service operations with a concentration on LAN/WAN network technology.
工程师职责包括：第一层次的帮助支援协调及支持LAN/WAN网络技术管理业务。

• The successful candidate will troubleshoot/isolate network issues and coordinate problem resolution.
成功的候选人将要了解基层网络的问题，并协调解决问题。

• They must exhibit the skills necessary to provide technical support.
他们必须具有必要的技能，提供技术支持。

• Candidates must possess the ability to coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper troubleshooting.
考生必须具备协调，执行和评估的逻辑和解决问题的能力，包括思科和Juniper 的故障排除

• Comply with all operational policies and procedures
遵守所有营运政策及程序

• Operations liaison with all applicable internal parties and external third party providers
需与所有有关的内部及或外部第三方供应商联络

Requirement
• MUST be fluent in English and Chinese at both verbally & in written messages. Other APAC languages appreciated
具良好中英文书写及会话能力。
• Excellent client interaction and customer service skills.
优秀的客户互动能力和客户服务技巧。
• Ability and flexibility to work on night, weekends, or holidays
能适应不定时于晚上，周末或假期工作
• Technical problem solving with conformance to established or proposed policies and procedures.
解决已建或拟建的政策及技术问题。
• ITIL Certifications Foundation / Service a plus.
具ITIL认证基金会服务将获优先考虑。
• Must possess understanding of a T1, Protocols TCP/IP, EIGRP, OSPF,BGP, Routing, ATM, MPLS, Frame Relay, DS3 and Ethernet
必须了解T1，Protocols TCP/IP，EIGRP，OSPF，BGP，Routing，ATM，MPLS，Frame Relay, DS3 和 Ethernet
• Knowledge of CISCO routers and Nortel equipment
對CISCO的路由器和交换机有基本知识
• At least 6 months experience working with WAN
至少对广域网有6个月的工作经验
• Knowledge of Frame, ATM, LAN, WAN, MPLS and wireless network.
對Frame, ATM, LAN, WAN, MPLS及无线网络有基本知识。
• Strong knowledge of Telecom Infrastructure, equipment, telecom networks (Cisco, Juniper, etc), hosting and managed services, OSI Model.
对电信设施有丰富知识，设备，电信网络（CISCO，JUNIPER等），托管和管理服务，OSI模型有基本知识。
• Familiar with Management application like BMC (Remedy), CA, BSM, Netcool,infovista etc will be considered as a plus.
熟悉BMC (Remedy), CA, BSM, Netcool,infovista等管理应用程序获优先考虑。

Experience经验
• Experience in the telecommunications industry preferable.
具电信行业有经验者優先。
• Experience in managing, interacting and dealing with Network Operations Groups preferable.
具管理，互动和处理网络运营的经验优先。
• It is important that you have previous working experience in multicultural environment and feel comfortable to work in ENGLISH environment.
我们希望阁下有曾于多文化环境及英语环境中的工作经验。

薪资：
根据个人经验，基本工资每月人民币10,000元以上，加本地福利，可面議
有兴趣者可发电邮到：[e-mail] (Miss. Jan Lai)