美亚被封了一个月了，请教一些问题

全部用礼品卡（找 V 站老哥买的，应该不是黑卡）下单，一买就封了，期间打电话给中亚客服，每次都是收到这样的邮件，打电话给美国亚马逊客服也是如此。


  Thank you for your response. We were unable to verify your ownership of the visa ending in XXX.

  Please reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:
- The last four digits of the card ONLY. For your security, do NOT include full card or account numbers.
- Billing name and address
- If included in your billing statement, also include phone number

  If you are unable to provide us this information, we may proceed to close your Amazon account for security purposes. You can expect a response from us within 24 hours of sending an email.

Sincerely,

Account Specialist

这里说一个很傻 X 的操作，我原先并不知道账单地址是什么？以为是他要寄账单给我的地址，就随便在 Amazon.com 填了记录在电脑浏览器的一个转运地址。然后一登录都是：


The information you supplied was reviewed by Amazon but we cannot unlock your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.

昨天又打了一次中亚客服，客服给我了一个邮箱 cis@amazon.com ，我继续说明了情况，然后收到了这样一封邮件。

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your visa ending in XX. To upload your statement to our secure document portal, log in to your amazon.com account on a browser and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours and will cancel your open orders if this remains unresolved in the next 72 hours. To protect your information, we cannot accept documents via email and restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist

但是我的账号是登陆不了，提供不了信息，只能在邮件说明但是好像还是不行，昨晚又收到一封一样的回信。

想请教各位老哥的问题：

账号还是能解封吗？
客服中提到的账单地址和姓名我要给中文还是英文，我找建行客服要英文地址，她们说没有，所以我就都给了，但是这好像并不起到任何作用。
账号解封不了，礼品卡是不是没了。。。

美亚的账号没买过东西，在德亚买过 Kindle 和礼品卡(还有印度客服确认是不是我本人购买)。