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辣鸡 UPS,货到国内给弄丢了

  •  
  •   ethanlu · 2017-01-09 19:32:42 +08:00 · 1695 次点击
    这是一个创建于 1039 天前的主题,其中的信息可能已经有所发展或是发生改变。

    上月 24 号美亚下单买了个 Blue Yeti 麦克风,天天盼天天盼终于显示 1 月 7 号派送,结果没给我派,今天打去 UPS 的 400 ,电话里居然一时间还查不到,结果下午给我回电话说包裹不见了,要走流程。

    亚马逊的 400 也打了,等处理结果。货已经涨价了,原价赔我也买不回,我能不能要求亚马逊重新发货?

    第 1 条附言  ·  2017-01-13 16:42:45 +08:00
    事情发展得越来越吊诡了。
    亚马逊和 UPS 的服务简直是叼得一逼啊, UPS 能确认的就是件不知道去哪了。 UPS 要求发件方也就是美亚向他们提交查询申请,他们才能出证明件件确实找不到了。我是中亚海外购买的,我找中亚的客服没毛病吧?结果中亚说他们没有渠道联系美亚(我干,你们亚马逊内部居然没有渠道联系,那搞什么海外购啊?),要不就你自己联系,要不就等消息。

    行,那我就自己给美亚写邮件。

    The issue you chose indicates you may need us to take action on your order. Please include the following information:

    Item name: Blue Microphones Yeti USB Microphone Space Gray
    From:Amazon Export Sales LLC
    Carrier: UPS, Tracking #: 1Z6309WA0417377649

    Description of issue:

    Dear Amazon,
    Tell you what, you have no idea how frustrated I am right now. I placed an order in amazon.cn Global store on 24th,Dec.2016, today is 13th,Jan.2017, I still haven't got a clue about whereabout my damn package is. I'd called couple dozen times to amazon CN hotline(4009105668) and UPS hotline, they're just kicking me like a ball.

    First I called amazon CN(9th,Jan), they said they would help me to contact UPS and ask them to call me back about the states of the package, which they did so "efficiently", I got UPS's call today(13th,Jan) and they just simply tell me they have no idea where is my package. "You need to ask the sender which is amazon US to file in a request to us "officially" so we can provide any proof to your package."

    Then I called amazon again, that's where the funniest part begins, your CN hotline colleague said they don't have channel to get a grab with amazon US, either I contact YOU directly which i am doing right now or wait for a call back from don't know who and don't know when which I am also doing right now.

    Please provide me a solution to your problem asap if you still care about your customer.

    BR,
    Ethan Lu

    那么问题来了,中亚和美亚的账号不通用的,我中亚的账号在美亚是根本登陆不了的,所以我不知道联系美亚提供我的账号给他们他们能怎么查。

    听到她说没有办法联系我都笑了,问她要工号,没有,给你名字吧,那打上来说找谁谁谁就可以找到是吗?不是,我们的电话没有办法转接,只能留言通知那位同事给你回复。那就转你们经理吧,抱歉,我们电话没办法转接,只能留言通知负责投诉的经理给你回复,什么时候回复,一般是 24 小时之内。亚马逊真心屌!
    9 回复  |  直到 2017-01-13 16:42:03 +08:00
        1
    iiduce   2017-01-09 19:37:57 +08:00   ♥ 2
    别太担心了。美亚这种情况剧情经常是这样的:重新给你发货,然后之前的件又找到发了过来,最终你收到两个。

    不过最近一两年坑亚马逊的太多了,所以这种情况处理的谨慎了。
        2
    ethanlu   2017-01-09 19:47:22 +08:00
    @iiduce 谢谢,看来是经验之谈,那明天我就和客服要求重新发货了。
        3
    TheOtherBruce   2017-01-09 19:50:31 +08:00
    请问你的美亚订单显示的国际间配送商是什么?
        4
    ethanlu   2017-01-09 19:55:22 +08:00
    @TheOtherBruce 一路都是 UPS
        5
    TheOtherBruce   2017-01-09 19:58:24 +08:00
    我的是 IMEX Global Solutions , https://www.imexglobalsolutions.com/,过了一个月,路由表上 0 更新。 你有经历过这家吗?我买的是自营,标准配送
        6
    ethanlu   2017-01-09 20:00:09 +08:00
    @TheOtherBruce 听说配送商是随机的, UPS 属于不好彩的,之前海淘过几次美亚都没遇上问题。
        7
    Totoria   2017-01-09 20:07:09 +08:00
    别担心 联系客服告诉他 ups 和你说货丢了 会给你补发的

    而且搞不好之前那个还能找到..
        8
    TheOtherBruce   2017-01-09 20:09:05 +08:00
    不过我问过客服,他说如果超期没收到,可以要求美亚重发,费用美亚负担。用的是 priority , 5 个工作日左右。
        9
    ethanlu   2017-01-13 16:42:03 +08:00
    @iiduce
    @Totoria
    @TheOtherBruce
    事情发展得越来越吊诡了。
    亚马逊和 UPS 的服务简直是叼得一逼啊, UPS 能确认的就是件不知道去哪了。 UPS 要求发件方也就是美亚向他们提交查询申请,他们才能出证明件件确实找不到了。我是中亚海外购买的,我找中亚的客服没毛病吧?结果中亚说他们没有渠道联系美亚(我干,你们亚马逊内部居然没有渠道联系,那搞什么海外购啊?),要不就你自己联系,要不就等消息。

    行,那我就自己给美亚写邮件。

    The issue you chose indicates you may need us to take action on your order. Please include the following information:

    Item name: Blue Microphones Yeti USB Microphone Space Gray
    From:Amazon Export Sales LLC
    Carrier: UPS, Tracking #: 1Z6309WA0417377649

    Description of issue:

    Dear Amazon,
    Tell you what, you have no idea how frustrated I am right now. I placed an order in amazon.cn Global store on 24th,Dec.2016, today is 13th,Jan.2017, I still haven't got a clue about whereabout my damn package is. I'd called couple dozen times to amazon CN hotline(4009105668) and UPS hotline, they're just kicking me like a ball.

    First I called amazon CN(9th,Jan), they said they would help me to contact UPS and ask them to call me back about the states of the package, which they did so "efficiently", I got UPS's call today(13th,Jan) and they just simply tell me they have no idea where is my package. "You need to ask the sender which is amazon US to file in a request to us "officially" so we can provide any proof to your package."

    Then I called amazon again, that's where the funniest part begins, your CN hotline colleague said they don't have channel to get a grab with amazon US, either I contact YOU directly which i am doing right now or wait for a call back from don't know who and don't know when which I am also doing right now.

    Please provide me a solution to your problem asap if you still care about your customer.

    BR,
    Ethan Lu

    那么问题来了,中亚和美亚的账号不通用的,我中亚的账号在美亚是根本登陆不了的,所以我不知道联系美亚提供我的账号给他们他们能怎么查。

    听到她说没有办法联系我都笑了,问她要工号,没有,给你名字吧,那打上来说找谁谁谁就可以找到是吗?不是,我们的电话没有办法转接,只能留言通知那位同事给你回复。那就转你们经理吧,抱歉,我们电话没办法转接,只能留言通知负责投诉的经理给你回复,什么时候回复,一般是 24 小时之内。亚马逊真心屌!
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