 |
LiveangelV2EX 第 209823 号会员，加入于 2017-01-09 11:11:57 +08:00 |
| 跨境电商 shopify 交流 程序员 • Liveangel • 2019-05-07 11:33:27 AM • 最后回复来自 Keycheung | 10 |
| 想问大家知不知道那种时候用来展示一封信的网站。 奇思妙想 • Liveangel • 2017-11-01 11:46:15 AM • 最后回复来自 gogobody | 7 |
| Paypal 内推多职位，软件工程师，数据工程师，分析师等~ 酷工作 • Liveangel • 2017-07-09 02:53:56 AM • 最后回复来自 yishengyangzz | 2 |
| [上海]Paypal 内推-数据科学家经理、商业分析师、风险分析师、HR Lead Advisor.、Integration Manager、CSTS Engineer 酷工作 • Liveangel • 2017-03-02 15:30:01 PM • 最后回复来自 walter | 8 |
Liveangel 最近回复了
2017-10-28 11:25:22 +08:00 回复了 Liveangel 创建的主题 › 奇思妙想 › 想问大家知不知道那种时候用来展示一封信的网站。 |
@ty89 已经表白过了。。用于危机处理。。
2017-10-28 11:24:56 +08:00 回复了 Liveangel 创建的主题 › 奇思妙想 › 想问大家知不知道那种时候用来展示一封信的网站。 |
@blueset 哈哈哈哈
2017-03-01 22:59:07 +08:00 回复了 Liveangel 创建的主题 › 酷工作 › [上海]Paypal 内推-数据科学家经理、商业分析师、风险分析师、HR Lead Advisor.、Integration Manager、CSTS Engineer |
MyHR Lead Advisor
Team: MyHR
Location: Shanghai, China
PayPal is the faster, safer way to pay and get paid online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 165 million active accounts in 203 markets and 26 currencies around the world, PayPal enables global ecommerce. More information about the company can be found at PayPal.com.
Job Responsibility
The MyHR Lead Advisor is responsible for resolving inquiries from MyHR Advisors, Centers of Expertise (COEs - e.g. Compensation, Benefits, Talent Acquisition and Talent and Performance) and Vendors, maintaining relationship between MyHR and related stakeholders, monitoring MyHR Analytics to improve MyHR, COE and vendor related processes. The Lead Advisor will also partner closely with MyHR Country Consultants on projects and escalate issues at country level. This position will require a high customer service orientation, people skills, communication skills, ability to work as part of a team, time management and process management skills.
Requirements
I.SPECIFIC DUTIES
o Acts as an escalation point for COE/SME and Vendor related HR inquiries escalated from MyHR Advisors and assists with resolution. Also partner with MyHR Consultants to MyHR projects at local level (20%)
o Supervise and ensure MyHR Advisory meets KPI and SLA as set by Management. Ensure sufficient resources at any point in time and monitoring Advisory team day to day performance periodically. (20%)
o Manages MyHR related projects (e.g. continuous improvement, creating and reviewing policy documentation) of varying complexity, importance, and priority (15%)
o Monitors MyHR analytics (e.g. reports) and implements continuous improvement solutions, streamlining processes, identifying common issues and partnering with appropriate HR employees or Subject Matter Experts to address root cause (10%)
o Ensure 100% compliance to SOX Compliance, Internal Audit and external audit (10%)
o Ensure 100% of key data integrity in Workday and related HR systems (10%)
o Manages employee queries (online and offline) when required (10%)
o Partners closely with MyHR teams in other regions to standardize the HR service and processes (5%)
II.REQUIRED PERFORMANCE
o Ability to build and manage relationships with internal and external customers including business partners, users, vendors, project team members and management leaders demonstrating the highest levels of integrity and discretion.
o Ability to prioritize tasks effectively and work in a team-oriented, collaborative environment
o Ability to analyze large amounts of information, diagnosing problems and recommending appropriate solutions
o Strong verbal & written communication skills capable of influencing stakeholders and managing conflict situations
o Strong technical and systems aptitude with a working knowledge of MS-Word, Excel, PowerPoint, Workday
o Ability to learn/acquire new knowledge related to basic HR processes and inquiries
III.STAKEHOLDERS
o Compensation – partner on annual compensation programs
o Benefits – feedback on employee experience on benefits program including medical
o Payroll – ensure seamless process on monthly payroll and seeking greater partnership on employee experience and cases
o PBP – promote MyHR services and educate PBP on MyHR model when required
o GTA – ensure good partnership on GTA/MyHR Programs, process on boarding
o MyHR Consultants – escalate point for country level
o External Vendors – ensure competitive pricing and good SLA and KPI in place
o Data Management – ensure 100% key data integrity and partner with DM specialist
o SOX team – internal audit compliance and submission of documents for audit
Basic Qualification
• 5+ years General HR experience with Bachelors Degree or Equivalent
o Fluent in both English and Mandarin
Team: MyHR
Location: Shanghai, China
PayPal is the faster, safer way to pay and get paid online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 165 million active accounts in 203 markets and 26 currencies around the world, PayPal enables global ecommerce. More information about the company can be found at PayPal.com.
Job Responsibility
The MyHR Lead Advisor is responsible for resolving inquiries from MyHR Advisors, Centers of Expertise (COEs - e.g. Compensation, Benefits, Talent Acquisition and Talent and Performance) and Vendors, maintaining relationship between MyHR and related stakeholders, monitoring MyHR Analytics to improve MyHR, COE and vendor related processes. The Lead Advisor will also partner closely with MyHR Country Consultants on projects and escalate issues at country level. This position will require a high customer service orientation, people skills, communication skills, ability to work as part of a team, time management and process management skills.
Requirements
I.SPECIFIC DUTIES
o Acts as an escalation point for COE/SME and Vendor related HR inquiries escalated from MyHR Advisors and assists with resolution. Also partner with MyHR Consultants to MyHR projects at local level (20%)
o Supervise and ensure MyHR Advisory meets KPI and SLA as set by Management. Ensure sufficient resources at any point in time and monitoring Advisory team day to day performance periodically. (20%)
o Manages MyHR related projects (e.g. continuous improvement, creating and reviewing policy documentation) of varying complexity, importance, and priority (15%)
o Monitors MyHR analytics (e.g. reports) and implements continuous improvement solutions, streamlining processes, identifying common issues and partnering with appropriate HR employees or Subject Matter Experts to address root cause (10%)
o Ensure 100% compliance to SOX Compliance, Internal Audit and external audit (10%)
o Ensure 100% of key data integrity in Workday and related HR systems (10%)
o Manages employee queries (online and offline) when required (10%)
o Partners closely with MyHR teams in other regions to standardize the HR service and processes (5%)
II.REQUIRED PERFORMANCE
o Ability to build and manage relationships with internal and external customers including business partners, users, vendors, project team members and management leaders demonstrating the highest levels of integrity and discretion.
o Ability to prioritize tasks effectively and work in a team-oriented, collaborative environment
o Ability to analyze large amounts of information, diagnosing problems and recommending appropriate solutions
o Strong verbal & written communication skills capable of influencing stakeholders and managing conflict situations
o Strong technical and systems aptitude with a working knowledge of MS-Word, Excel, PowerPoint, Workday
o Ability to learn/acquire new knowledge related to basic HR processes and inquiries
III.STAKEHOLDERS
o Compensation – partner on annual compensation programs
o Benefits – feedback on employee experience on benefits program including medical
o Payroll – ensure seamless process on monthly payroll and seeking greater partnership on employee experience and cases
o PBP – promote MyHR services and educate PBP on MyHR model when required
o GTA – ensure good partnership on GTA/MyHR Programs, process on boarding
o MyHR Consultants – escalate point for country level
o External Vendors – ensure competitive pricing and good SLA and KPI in place
o Data Management – ensure 100% key data integrity and partner with DM specialist
o SOX team – internal audit compliance and submission of documents for audit
Basic Qualification
• 5+ years General HR experience with Bachelors Degree or Equivalent
o Fluent in both English and Mandarin
2017-03-01 22:58:50 +08:00 回复了 Liveangel 创建的主题 › 酷工作 › [上海]Paypal 内推-数据科学家经理、商业分析师、风险分析师、HR Lead Advisor.、Integration Manager、CSTS Engineer |
CSTS Engineer
Team: OCIO
Location: Shanghai, China
PayPal is the faster, safer way to pay and get paid online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 165 million active accounts in 203 markets and 26 currencies around the world, PayPal enables global ecommerce. More information about the company can be found at PayPal.com.
Job Responsibility
The CSTS Engineering staff will be front-line intake and triage for escalated problems involving site (PayPal.com) issues and internal Teammate Tool issues. The CSTS Engineering staff will be responsible for validating, replicating and escalating issues to SRE, MTS, SWAT, MIM, PD and other associated organizations and drive these issues to closure. This position will use all available technical means and business acumen to summarize and communicate the impact of inbound live-site issues to relevant parties. CSTS L2 Engineering will proactively use monitoring tools to prevent issues from having impact on operations
Requirements
· Must have firsthand knowledge, experience, and understanding of the common CS teammate environment and associated PayPal customer flows. Demonstrate the ability to use various internal logging systems to validate site issues and escalate appropriately. Must have firsthand knowledge, experience, and understanding of the common CS teammate tools (Pega, PDA, Kana, Admin, Attack, CSA, ROCA) platform and their integration into all of the various PayPal services. Demonstrate the ability to use various internal logging systems to validate site and CS issues and escalate appropriately.
Demonstrate the ability to use various internal logging systems (Sherlock, CAL, FCI data) to validate site issues and escalate appropriately.
· Self-starter approach to work, with an eagerness to consistently meet and exceed the expectations of our customers. Must be able to handle multiple issues and direct resources to intervene.
Provides leadership and coordinates activities to drive resolution of reported issues. Ensures that Global Operations ’ needs and expectations are being met in a timely manner. Represent and champion
· Global Operations ’ interests during the life cycle of issues.
· Conduct effective business review meetings with Global Operations BU partner, PI, PO to address and review operations issues and call drivers. Send out executive updates on critical issues.
· Detailed understanding of the architecture involved with high-availability web applications. Demonstrated ability to troubleshoot with minimal information (from front end business flow to back end API analysis). Must understand how various infrastructure issues may affect the functionality of high-performance web applications.
· Ability to understand and demonstrate how PayPal Operations interfaces with other organizations (both internal and external).
· Must be able to effectively communicate, interact and liaise with our external customers, teammates and upper management (this includes the ability to provide concise executive updates in regards to issue status).
Must understand support ticketing lifecycle and be able to balance daily support work with immediate issues that need attention. Preferred candidates will have worked support positions previously in either a direct technical support capacity or customer support.
· Obsesses about quality of work.
· Influence product management on product direction and supportability. Ensure that we are providing guidance to product owners regarding live site issues that require process or live site changes.
Basic Qualification
· 5 years customer service experience
· Good stakeholder engagement, with manager, team leader.
Team: OCIO
Location: Shanghai, China
PayPal is the faster, safer way to pay and get paid online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 165 million active accounts in 203 markets and 26 currencies around the world, PayPal enables global ecommerce. More information about the company can be found at PayPal.com.
Job Responsibility
The CSTS Engineering staff will be front-line intake and triage for escalated problems involving site (PayPal.com) issues and internal Teammate Tool issues. The CSTS Engineering staff will be responsible for validating, replicating and escalating issues to SRE, MTS, SWAT, MIM, PD and other associated organizations and drive these issues to closure. This position will use all available technical means and business acumen to summarize and communicate the impact of inbound live-site issues to relevant parties. CSTS L2 Engineering will proactively use monitoring tools to prevent issues from having impact on operations
Requirements
· Must have firsthand knowledge, experience, and understanding of the common CS teammate environment and associated PayPal customer flows. Demonstrate the ability to use various internal logging systems to validate site issues and escalate appropriately. Must have firsthand knowledge, experience, and understanding of the common CS teammate tools (Pega, PDA, Kana, Admin, Attack, CSA, ROCA) platform and their integration into all of the various PayPal services. Demonstrate the ability to use various internal logging systems to validate site and CS issues and escalate appropriately.
Demonstrate the ability to use various internal logging systems (Sherlock, CAL, FCI data) to validate site issues and escalate appropriately.
· Self-starter approach to work, with an eagerness to consistently meet and exceed the expectations of our customers. Must be able to handle multiple issues and direct resources to intervene.
Provides leadership and coordinates activities to drive resolution of reported issues. Ensures that Global Operations ’ needs and expectations are being met in a timely manner. Represent and champion
· Global Operations ’ interests during the life cycle of issues.
· Conduct effective business review meetings with Global Operations BU partner, PI, PO to address and review operations issues and call drivers. Send out executive updates on critical issues.
· Detailed understanding of the architecture involved with high-availability web applications. Demonstrated ability to troubleshoot with minimal information (from front end business flow to back end API analysis). Must understand how various infrastructure issues may affect the functionality of high-performance web applications.
· Ability to understand and demonstrate how PayPal Operations interfaces with other organizations (both internal and external).
· Must be able to effectively communicate, interact and liaise with our external customers, teammates and upper management (this includes the ability to provide concise executive updates in regards to issue status).
Must understand support ticketing lifecycle and be able to balance daily support work with immediate issues that need attention. Preferred candidates will have worked support positions previously in either a direct technical support capacity or customer support.
· Obsesses about quality of work.
· Influence product management on product direction and supportability. Ensure that we are providing guidance to product owners regarding live site issues that require process or live site changes.
Basic Qualification
· 5 years customer service experience
· Good stakeholder engagement, with manager, team leader.
2017-03-01 22:58:28 +08:00 回复了 Liveangel 创建的主题 › 酷工作 › [上海]Paypal 内推-数据科学家经理、商业分析师、风险分析师、HR Lead Advisor.、Integration Manager、CSTS Engineer |
Job Title: Integration Manager
Location: Shanghai
Category: Professional Service
Primary Job Responsibilities
The role is responsible for providing pre-sales and post-sales business process analysis, technology solution definition, product function expertise and engineering support for merchants, partners, and developers who are implementing PayPal payment processing services.
Focusing on clients (merchants, partners and developers), the Integration Engineer directly supports the assigned sales or business development representatives in the APAC region as required both in the office and in the field (up to 25% travel required) throughout the pre-sales, sales, and integration process. The Integration Engineer ensures the quality and timeliness of all assigned implementation efforts and acts as the “ Voice of Customer ” when providing feedback to Product Managers, technology, and other internal groups on ease of use and new function/feature needs.
In addition to these responsibilities, the Integration Engineer will take a leadership role within the team by mentoring newer IE ’ s, leading team projects as assigned, and assisting the team manager in developing and implementing strategic and tactical goals and objectives required to enhance the success of the team, the Professional Services group, and the company.
Job Responsibilities:
Product / Technical
Conduct detail business Process analysis for Client. Understand and document Client ’ s business model and requirements. Articulate both internally within PayPal and externally to Clients, the key features of and differences between PayPal ’ s products.
Offer Clients an appropriate solution that may comprise of various existing products and features. Identify product and solution gaps.
Develop Functional Design Document (FDD), create the solution design (to include business processes and model, use cases, payment flows to be documented in a Solution Design Document or SDD), and provide the Client with first line product and technical support during development, test, launch and post-launch.
Facilitate Client development testing with set up of sandbox accounts, technical documentation, sample code and coding support. Provide guidance to the client during testing and pre-launch activities.
Provide Test Strategy and Test Plans to Client. Conduct testing on behalf of Client. Provide technical support (troubleshooting, debugging) to Client throughout all phases of integration from pre-sales, integration, integration testing and launch.
Gather Client feedback on product improvement and enhancement needs (ease-of-use and function/feature) and provide it to Product Strategy, Product Management and Product Development.
Provide technical/thought leadership for one ’ s domains/Verticals. Provide input into and recommendations which influence product strategy and product roadmap.
Continue learning / career development efforts in at least one technology and/or Vertical e.g. Mobile, Point-of-Sale (POS), Digital Goods, and Distribution Partners etc.
Consulting / Process / People
Work with Client as a consultant and trusted advisor. Be an advocate for the Client within PayPal. Understand the Client ’ s business, their strategy and their long term and short term objectives, and guide Client on short term and strategic payment and ecommerce needs.
Manage communications and escalations with the Client, as well as with internal organizations within PayPal.
Drive creation of internal best practices, methodologies, templates tools, utilities and processes for appropriate standardization of engagements and integrations. Research, analyze problems and develop solutions.
Provide leadership and mentoring to one ’ s team members, and to members of other groups within PayPal.
Spends 30% of their time to developing people and team.
Provides career and performance development with IC level employees to motivate autonomy and mastery to unleash potential.
Works with their manager to ensure the appropriate people are assigned to the appropriate tasks
Primary responsibility and influence is their immediate team. Provide leadership and mentorship to individual contributors on their team.
Job Requirements
Bachelor ’ s degree in Computer Science/ Engineering from a reputable college/University.
2 or more years experiences in management and team building, including well-rounded organizational analysis and process engineering skills.
8+ years professional related Software Engineering or equivalent experience ( or Master ’ s Degree and 5+ years) with some combination of the following technologies:
Web Services, SOAP, NVP, HTML/HTTP, and FTP/SFTP
Database programming (Oracle, MySQL, SQL Server)
Major programming languages (Java, C++, ASP, Ruby-On-Rails, .NET, PHP, Perl).
Excellent knowledge of the Ecommerce, Internet/Software and/or Payments (Banking, Credit Card, Gateways and Processors, alternative Payments) industries would be a strong plus.
Excellent Client facing and personal interaction skills are a critical requirement for this position.
Ability to grasp product and technical knowledge quickly. Ability to present and train on both product and technical solutions. Deep technical knowledge and understanding of PayPal ’ s architecture and underlying products will be required.
Professional demeanor with ability to lead Executive level presentations.
Excellent verbal and written communications skills. Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel.
Proven leadership abilities.
Prior Consulting or Professional Services experience (software, IT) is critical to this role.
Some engagement management, program and project management skills helpful. Experience in leading/managing teams would be useful.
Knowledge of SalesForce, RightNow, Remedy, or other CRM tools a big plus.
Location: Shanghai
Category: Professional Service
Primary Job Responsibilities
The role is responsible for providing pre-sales and post-sales business process analysis, technology solution definition, product function expertise and engineering support for merchants, partners, and developers who are implementing PayPal payment processing services.
Focusing on clients (merchants, partners and developers), the Integration Engineer directly supports the assigned sales or business development representatives in the APAC region as required both in the office and in the field (up to 25% travel required) throughout the pre-sales, sales, and integration process. The Integration Engineer ensures the quality and timeliness of all assigned implementation efforts and acts as the “ Voice of Customer ” when providing feedback to Product Managers, technology, and other internal groups on ease of use and new function/feature needs.
In addition to these responsibilities, the Integration Engineer will take a leadership role within the team by mentoring newer IE ’ s, leading team projects as assigned, and assisting the team manager in developing and implementing strategic and tactical goals and objectives required to enhance the success of the team, the Professional Services group, and the company.
Job Responsibilities:
Product / Technical
Conduct detail business Process analysis for Client. Understand and document Client ’ s business model and requirements. Articulate both internally within PayPal and externally to Clients, the key features of and differences between PayPal ’ s products.
Offer Clients an appropriate solution that may comprise of various existing products and features. Identify product and solution gaps.
Develop Functional Design Document (FDD), create the solution design (to include business processes and model, use cases, payment flows to be documented in a Solution Design Document or SDD), and provide the Client with first line product and technical support during development, test, launch and post-launch.
Facilitate Client development testing with set up of sandbox accounts, technical documentation, sample code and coding support. Provide guidance to the client during testing and pre-launch activities.
Provide Test Strategy and Test Plans to Client. Conduct testing on behalf of Client. Provide technical support (troubleshooting, debugging) to Client throughout all phases of integration from pre-sales, integration, integration testing and launch.
Gather Client feedback on product improvement and enhancement needs (ease-of-use and function/feature) and provide it to Product Strategy, Product Management and Product Development.
Provide technical/thought leadership for one ’ s domains/Verticals. Provide input into and recommendations which influence product strategy and product roadmap.
Continue learning / career development efforts in at least one technology and/or Vertical e.g. Mobile, Point-of-Sale (POS), Digital Goods, and Distribution Partners etc.
Consulting / Process / People
Work with Client as a consultant and trusted advisor. Be an advocate for the Client within PayPal. Understand the Client ’ s business, their strategy and their long term and short term objectives, and guide Client on short term and strategic payment and ecommerce needs.
Manage communications and escalations with the Client, as well as with internal organizations within PayPal.
Drive creation of internal best practices, methodologies, templates tools, utilities and processes for appropriate standardization of engagements and integrations. Research, analyze problems and develop solutions.
Provide leadership and mentoring to one ’ s team members, and to members of other groups within PayPal.
Spends 30% of their time to developing people and team.
Provides career and performance development with IC level employees to motivate autonomy and mastery to unleash potential.
Works with their manager to ensure the appropriate people are assigned to the appropriate tasks
Primary responsibility and influence is their immediate team. Provide leadership and mentorship to individual contributors on their team.
Job Requirements
Bachelor ’ s degree in Computer Science/ Engineering from a reputable college/University.
2 or more years experiences in management and team building, including well-rounded organizational analysis and process engineering skills.
8+ years professional related Software Engineering or equivalent experience ( or Master ’ s Degree and 5+ years) with some combination of the following technologies:
Web Services, SOAP, NVP, HTML/HTTP, and FTP/SFTP
Database programming (Oracle, MySQL, SQL Server)
Major programming languages (Java, C++, ASP, Ruby-On-Rails, .NET, PHP, Perl).
Excellent knowledge of the Ecommerce, Internet/Software and/or Payments (Banking, Credit Card, Gateways and Processors, alternative Payments) industries would be a strong plus.
Excellent Client facing and personal interaction skills are a critical requirement for this position.
Ability to grasp product and technical knowledge quickly. Ability to present and train on both product and technical solutions. Deep technical knowledge and understanding of PayPal ’ s architecture and underlying products will be required.
Professional demeanor with ability to lead Executive level presentations.
Excellent verbal and written communications skills. Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel.
Proven leadership abilities.
Prior Consulting or Professional Services experience (software, IT) is critical to this role.
Some engagement management, program and project management skills helpful. Experience in leading/managing teams would be useful.
Knowledge of SalesForce, RightNow, Remedy, or other CRM tools a big plus.
Select Language